Job Description

WHAT'S IN IT FOR YOU  

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  Competitive salary starting at $75,256.74 - DOE, with commission potential, this role offers motivated sales professionals the opportunity to earn well into six figures while representing one of the Pacific Northwest's premier entertainment and event destinations.



• Discretionary performance bonuses 2x a year !


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  Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.



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  Complimentary meals and covered team member parking.



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  Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.



• Company-paid gaming licenses (Class A & Class B).


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  A variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.


• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.


• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.


• Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.


• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.


• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.


• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.


• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.


• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.


• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.


• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.


• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.


• Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.


• Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.


• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.


• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.


• Engage guests, team members, and vendors with a professional and friendly demeanor.


• Performs other duties as assigned. 

WHAT YOU’LL BRING

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.


• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.


• Demonstrated success achieving sales goals, revenue targets, and business development objectives.


• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.


• Knowledge of banquet operations, catering services, event planning, and hospitality operations.


• Experience managing multiple events simultaneously in a fast-paced environment.


• Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.


• Ability to obtain a Class III A gaming license.


• Must maintain a valid WA State Health Card/Food Handlers Permit.


• Must maintain a valid Liquor Service Permit.

How YOU’LL be successful

• Demonstrate exceptional relationship-building skills that create lasting partnerships with clients and community organizations.


• Consistently achieve or exceed established sales goals, revenue objectives, and booking targets.


• Deliver exceptional guest service by anticipating client needs and providing personalized event solutions.


• Effectively negotiate contracts while balancing guest satisfaction and business profitability.


• Demonstrate excellent organizational and time management skills while coordinating multiple events and deadlines simultaneously.


• Build collaborative partnerships across departments to ensure seamless communication and flawless event execution.


• Exercise sound judgment and effective problem-solving skills in a fast-paced hospitality environment.


• Maintain a high level of professionalism, integrity, and confidentiality when working with clients and business partners.


• Demonstrate strong written and verbal communication skills, including professional presentations and client negotiations.


• Utilize CRM systems, reporting tools, and sales analytics to manage pipelines, forecasting, and client relationships.


• Adapt quickly to changing priorities while maintaining attention to detail and service excellence.


• Work a flexible schedule, including evenings, weekends, and holidays, based on business needs.


• Experience within a casino resort, destination resort, luxury hotel, convention center, or entertainment venue.


• Experience selling weddings, corporate meetings, conventions, and large-scale social events.


• Established relationships within the Pacific Northwest hospitality, tourism, or event planning community

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