Title: Help Desk Analyst (On-Call Overnight Shift)
Location: Newark, NJ (On-site)
Duration: Long-Term
Schedule: Overnight, approximately 10:30 PM 7:45 AM
Job Overview:
We are seeking a customer-focused Help Desk Analyst to provide Tier 1 technical support for airport technology systems in a mission-critical environment. The analyst will serve as the first point of contact for incidents and service requests, perform initial troubleshooting, manage tickets, and coordinate with internal IT teams and external vendors to ensure timely resolution and SLA compliance.
Qualifications:
High School Diploma or equivalent; Associate s or Bachelor s degree preferred.
1+ year of Service Desk, Help Desk, or IT support experience.
Knowledge of ITSM/ITIL Incident and Request Management practices.
Experience with ticketing tools such as ServiceNow, Ivanti, or BMC Remedy.
Basic troubleshooting skills across hardware, software, and network issues.
Proficiency in Microsoft 365 applications.
Strong communication, customer service, and problem-solving skills.
Ability to work overnight shifts in an on-site environment.
...Integrated Assessment and Treatment Plans. Will complete thorough review of each document, provide clinical guidance to team members,... ...needs identified in the assessment. Provides behavioral health therapy to individuals, families and/or groups identified as having...
...Summer 2025 Internship job at Freedom Waterworks - Houston, TXAre you passionate about learning the inner workings of a dynamic company? Join... ...internship program designed to give you handson experience across various departments, from shipping and receiving to...
...Job Description Job Description Inventory Analyst Location: Marietta, Georgia A growing consumer-products company seeking an analytical and detail-oriented Inventory Analyst to support inventory planning, replenishment, fulfillment, and customer-service needs...
...is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. FIRE PROTECTION ENGINEER The fire protection engineer provides engineering design support and subject matter expertise in the following areas: fire...
...focused on delivering exceptional, patient-centered services. The practice combines compassion with advanced medical technology to provide... ...the broader community. Role Description : The Practice Manager is the operational leader responsible for the overall performance...