Job Description

Appointment Center Manager

Solar Works Energy is seeking an Outbound Appointment Setter who will be responsible for managing the appointment scheduling and optimization process. The successful candidate will be responsible for ensuring that all customer appointments are efficiently booked, managed, and optimized to maximize satisfaction and productivity. This position offers a base salary plus commission.

Key Responsibilities:

• Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
• Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance.
• Develop and implement strategies to enhance customer service and increase appointment bookings.
• Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
• Ensure that the team meets sales targets through effective appointment scheduling and follow-ups.
• Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
• Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
• Handle escalated customer service issues related to appointment scheduling.
• Generate reports and provide insights on appointment trends, team performance, and operational efficiency.

Requirements:

• Proven experience in a managerial role, preferably in a sales or service environment.
• Strong leadership skills with the ability to motivate and lead a team.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• A friendly, customer-oriented approach with a focus on sales enhancement.
• High attention to detail and conscientiousness in managing operational tasks.
• Proficiency in scheduling software and CRM systems.

Benefits:

Join our dynamic team at Solar Works Energy, a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. We specialize in providing top-tier solar solutions, roofing, battery storage, and electric vehicle chargers. We are committed to delivering unparalleled sales and service experiences to our customers.

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