Job Description

Workplace Services Manager

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Workplace Services Manager

• Manage the day-to-day workplace experience and facilities operations for SmartBear's Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment.
• Manage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards.
• Partner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience.

About the Role

• Manage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues.
• Manage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance.
• Oversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness.
• Support workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation.
• Lead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives.
• Partner with the Director, Facilities and Real Estate and cross-functional teams to identify opportunities to improve service, processes, workplace standards, cost effectiveness, and the overall employee experience.
• Manage the day-to-day food and beverage experience for the Somerville office, including catering coordination, ordering, kitchen supplies, and regular snack and beverage replenishment, ensuring appropriate stock levels and a consistently positive employee experience.

We are looking for you if you have

• 3-5 years of relevant experience in workplace services, facilities management, office operations, or a similar environment, with demonstrated ownership of day-to-day workplace operations.
• Experience managing external suppliers, contractors, and service providers, with the ability to set expectations, monitor service quality, and resolve operational issues.
• Strong organizational and project-management skills with the ability to independently prioritize planned work, competing requests, and unexpected workplace needs.
• Strong communication and stakeholder-management skills, with a proactive and customer-focused approach to supporting employees, visitors, leaders, and external partners.
• Strong attention to detail, sound judgment, and problem-solving skills, along with an understanding of workplace health and safety practices and operational compliance.
• The ability to work independently in a hands-on, office-based role, take ownership of outcomes, and influence across teams without direct people-management responsibility.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Wroclaw, Poland and Bangalore, India.
• We've won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan. The base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Estimated Base Salary Range $60,000 — $79,000 USD

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