Hostess Job at Mama Iguanas, Fresno, CA

  • Mama Iguanas
  • Fresno, CA

Job Description

Job Description

Job Description

We are seeking an energetic and friendly Hostess/To-Go Specialist to create a warm, welcoming environment and ensure smooth, efficient service for both dine-in and take-out guests. As the first point of contact, you will provide exceptional customer service and manage order processing, helping to foster memorable guest experiences. This role supports a small team and requires proficiency with reservation and POS systems to maintain high hospitality standards.

 

Responsibilities

  • Greet guests warmly and assist with seating or order pickup
  • Manage reservations using paper-based and POS systems
  • Take accurate to-go orders with professional phone etiquette
  • Process payments including cash handling efficiently
  • Maintain cleanliness and organization of host and waiting areas
  • Assist with guest flow to minimize wait times during busy periods
  • Collaborate with kitchen and service staff to ensure timely order fulfillment
  • Communicate menu details and specials to guests

 

Required Qualifications

  • Minimum 1 year of customer service experience
  • Valid license as required

 

Preferred Qualifications

  • Previous host/hostess or hospitality experience in food service
  • Familiarity with POS systems such as Aloha or Micros
  • Strong communication and multitasking skills under pressure
  • Experience with phone handling and guest relations

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